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“We are proud to offer our clients a unique and customer-driven home buying experience,” says John Stabile, President and CEO. Our ongoing commitment to customer service ensures that our after sales service remains strong and continued throughout the term of ownership and not just within the first year of the warranty. Our high expectations for workmanship help minimize the incidence of service requests. At the same time, we have a full-time service tech to provide service support should the occasion arise. Our trusted reputation and high standard of integrity speaks for itself. Clients contact us directly and are not shuttled between different people.
All of their models are adjustable, and allow clients to customize the floorplan and all the finishes, in order to make it truly home. We found each (John, Ashley, Heather, Bob, Danny, Devyn...) a pleasure to work with. San Rufo provided us with important ideas that made the design better, the final interior touches better, and functionally what we asked for. Soon after the company commenced, for example, there was a boom in the Alberta housing market. San Rufo Homes could have potentially sold a lot more, but they were very mindful about taking on trades they had no history with. They had heard horror stories from other builders about working with unproven subcontractors, and they didn’t want any part of that.
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They are also Edmonton-based, and they also take pride in forming close partnerships with their clients. They work with a variety of exterior products, and spend a lot of time with clients and owners beforehand making sure they are achieving the desired look. They make sure the project is completed on time and within budget, and make sure the work is done the right way, the first time. From the start, the majority of the company’s work has been generated by past clients, and their client’s friends and business partners. San Rufo encourages that with a referral program, which includes a $2,500 cheque for when referred persons purchase a new home. With the way they take care of their clients, they expect to be handing out referral cheques well into the future.
San Rufo Homes only works with contractors they trust, and who share the company’s values of quality, integrity and accountability. That standard of excellence is a credit to the company’s team – especially their in-house team of superintendents, drafters, warranty personnel, managers and more. The vast majority of the time, however, it doesn’t come to that, as San Rufo Homes is also known for going to the extra mile to ensure utmost quality. They dedicate time for multiple inspections and walk-throughs on every project, making sure every home meets their standards of excellence in both workmanship and function.
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Building our dream home with San Rufo was definitely the best decision we could’ve made. Their sales, construction and office staff were always very professional and worked closely with us to meet all of our expectations. They were also very flexible whenever we wanted to make changes or adjustments to some features. Indicates how well a pro reacts to reviews and review-related interactions with Homeowners. Can sell for about 1% above list price and go pending in around 30 days.
We moved into a San Rufo custom home two years ago and liked it so much that we asked John to build us another custom home in a location more desirable for us. He and his company of terrific staff, trades and sub-trades did just that. We moved in a month ago and are completely happy with our decision.
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The company is equally proud of their new ‘Joseph II’ show home, which they believe is another beautiful illustration of their team’s exceptional craftsmanship. The detailing on that home is stunning, and reviews have particularly commended what the company accomplished in the kitchen and great room. They make sure the client clearly understands what they are looking at, and that they fully know what they are buying. The goal is to confirm that everybody is on the same page, and that expectations are fully aligned. If the client is not getting exactly what they want or expected, that’s a problem, and San Rufo makes it their mission to resolve that problem before construction begins.
Thank you for your review, it has been a pleasure working with you. Discover the unique charm and accessibility in the communities we build in. With access to different green spaces and amenities, we are sure to have a community that will fit your needs. Truly, everything San Rufo does is about ensuring the customer experience is a positive one. It means that if they do, they will own up to them and make them right.
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He had landscapers out the next day but he also threatened us with legal action for the negative reviews. He stated he had a year to complete rough grade and that date hadnt passed yet. On Sept. 13, 2022 we received our rough grade inspection, three days past his 1 year contract he kept speaking of. Our detail-oriented approach combined with many years experience enables us to create beautiful, inspired and unique homes. Then there’s Superior Cabinets – another longstanding company and industry leader, in Edmonton and beyond.
Durabuilt is an Edmonton-based company that shares a lot of values in common with San Rufo. They offer industry-leading service combined with expert-quality craftsmanship and design. And they take pride in making their partners look good, no matter the project or price point. I am disgusted by San Rufos customer service, and especially how the owner handle a situation. We had our fair share of ups and downs during the 1st year home warranty period as most people do, however; how we were treated at the end was unacceptable. Our rough grade basically got forgotten about after it didnt pass the first inspection.
Over the years, the company has developed and maintained solid relationships with a number of local home designers and architectural firms. They are pleased to set up interviews with the client and these firms to determine which will best suit their project’s needs. From there, they work in a closely coordinated effort with the selected designer or architect, sharing their resources of knowledge and expertise. They now operate 10 show homes around the Greater Edmonton region, some of them duplex homes, some of them single family. They have become experts on all kinds of builds, and have developed roughly 40 customisable models that clients can review and choose from. San Rufo Homes has not only been awarded for their customer service.
The high quality of workmanship has also been recognized by industry peers. At the CHBA Albert and Edmonton Awards of Excellence, for example, their single-family and duplex homes have been winners and/or finalists in a number of categories over the years. The Avid Awards were created to honour builders in North America that provide extraordinary customer experiences.
When coming up with a new custom design, clients may use upwards of three or four of San Rufo’s models as inspiration. They may also use anything else imaginable, including clippings from magazines and photos from the internet. The team at San Rufo Homes believes in taking whatever inspires the client, and turning that inspiration into a home design specifically tailored for them. Alternatively, those plans can simply be used for inspiration and ideas. If San Rufo doesn’t have the perfect plan, they will work in collaboration with the client to make one from scratch. That’s how a lot of their new homes begin, in fact – with a brand new design specifically tailored to meet the client’s individual needs.
A complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency. The average homes sell for about 2% below list price and go pending in around 44 days. Read homeowners reviews before hiring the Custom Home Builder to help with your project in Edmonton. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion.
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In the boom times, they have even turned down opportunities to do more work when they thought their quality might suffer as a result. We are currently focusing on building homes in Edmonton and the surrounding areas of St. Albert, Morinville and Sturgeon County. We encourage you to contact us to discuss the many building options available to you. From the integrity of our craftsmen to the caliber and experience of our suppliers, our commitment in this respect is unmatched. The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc. Company ResponseWe appreciate you taking the time to fill out this review.
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